Quality Assurance Supervisor (Adult Probation)

POSITION SUMMARY:

This administrative position is responsible for implementing, coordinating, and overseeing quality control measures within the Juvenile Probation and Adult Probation and Parole Offices.  Activities include but are not limited to the oversight/training/fidelity assurance of risk/need assessments, screening instruments, case plans, community supervision models, cognitive-behavioral programming, and motivational interviewing. The position holders are also responsible for the collection, analysis, and reporting of data related to these activities.

The position holders, one stationed in each office, take direction from the Chief Probation and Parole Officer and the Deputy Chiefs assigned to each office. To ensure the effectiveness of Evidence-Based Practices, the Quality Assurance Supervisor will provide direct supervision of all staff through the use of performance auditing, evaluation, and the review of approved documents. This position does have the ability to place probation officers who fail to meet established standards on improvement plans and recommend disciplinary action for those who fail to meet standards following remediation.

The position holders are expected to become subject matter experts on the activities described above. They will be certified as trainers and/or coaches in these areas. The Quality Assurance supervisor will foster an atmosphere of teamwork and collaboration among supervisors and staff to achieve common departmental goals.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:

• Coordinate and track all departmental activities that require inter-rater reliability and fidelity, including but not limited to risk-need assessments, case plans, motivational interviewing, and cognitive behavioral group and individual interventions.
• Achieve and maintain subject matter expert status on the above-named activities.
• Schedule, deliver, and track booster and coaching sessions for the above-named activities.
• Ensure that activities that require annual re-certification are successfully completed by probation officers.
• Provide training and remediation for probation officers who fall short of certification standards.
• Collect, analyze, and report data related to departmental activities including but not limited to recidivism and the efficacy of treatment services.
• Provide cost benefit analysis of treatment options based on quality of service, dosage, duration, program completion, and recidivism.
• Collect, analyze, and report on intermediate outcome measures on a monthly and yearly basis for all cases closed by the department.
• Collect, analyze, and report on data related to probation violations, risk levels, and outcomes and makes recommendations if appropriate for the use of alternatives to secure custody.
• In collaboration with the Chief and Deputies, collect, analyze, and report on data and outcomes for grant-in-aid processing, required reporting to the Juvenile Court Judges’ Commission and/or the County Adult Probation and Parole Advisory Committee, and active grants being managed by the Department.
• Audit assessments and case plans in conjunction with assigned supervisors as part of caseload reviews.
• Provide feedback to assigned supervisors for annual probation officer performance evaluations.
• Collect and report on satisfaction surveys completed by those that finish supervision.
• Assist in the implementation of a variety of Evidence-Based initiatives, policies, and procedures.
• In conjunction with the department’s training coordinator, ensure that probation officers are attending relevant trainings.
• Ensure that fingerprints and DNA are collected in a timely fashion.
• Provide direct supervision of the department’s probation officer aide.
• Review and approve probation officer reports for accuracy, timeliness, professionalism, appropriate use of grammar and correct format.
• Attend all Management meetings.
• Attendance at local and regional meetings within and outside the county as directed.
• Assists in budget preparation as directed.
• Public speaking engagements relative to probation & parole, Evidenced-Based Practices, and Balanced and Restorative Justice. 
• Participation in regional/statewide committees focused on advancing Evidenced-Based Practices within probation and parole.

MINIMUM EDUCATION AND EXPERIENCE:

• Bachelor’s Degree with a minimum 18 credit hours in the behavioral and social sciences.  A Master’s degree is preferred.
• A minimum of 5 years’ experience in probation and parole or related employment.
• Any equivalent combination of training and experience that provides the required knowledge, skills and abilities.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Thorough understanding and commitment to the core correctional practices and risk-need-responsivity principles.
• Thorough understanding and commitment to the principles of Balanced and Restorative Justice.
• Thorough understanding of the principles and practices of probation supervision.
• Ability to collect, compile and analyze information and data.
• Ability to compose, interpret and convey departmental policy.
• Ability to make formal written and oral presentations.
• Ability to establish and maintain effective working relationships with officials of local, state, and federal agencies, community groups and organizations, and the public.
• Proficiency with the department’s case management system and CPCMS.
• Basic skill in the operation of computer software applications especially Microsoft Excel and the techniques used to extract data from various data sources 
• Possession of a cultural sensitivity to the clientele and community.
• Ability to handle stress.
• Physical presence in the office is required.

PHYSICAL DEMANDS:

This is primarily an administrative position, as such the majority of the time is spent in a sedentary position. Work involves walking, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. Articulating keyboards with attached mouse pads are used to alleviate some of the stress on the hand and back muscles. Screen glare guards or modernized low glare CRTs are used to reduce eye strain.

WORKING ENVIRONMENT:

Normal office environment. Occasional travel to meetings and training conferences throughout the Commonwealth and potentially out-of-state. May be expected to work outside standard Court hours to handle emergency situations

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.