Enterprise Security/Safety Operations Manager (Facilities Department)

POSITION SUMMARY:

The Enterprise Security, Safety, and Operations Manager is responsible for coordination and proactive management to ensure security, safety, and operational effectiveness within a wide range of government facilities, including courthouses, administrative buildings, correctional institutions, public work sites, and community centers. This position dictates a dedicated leadership role to strategically manage the increasing complexity of threats, regulatory requirements, and systems integration. The role is essential for modernizing operations, minimizing risk, and ensuring the County of Berks is well-positioned to protect its physical and operational infrastructure and meet current and future facility demands. 

POSITION RESPONSIBILITIES:

The duties and responsibilities of this position include, but are not necessarily limited to:

SECURITY AND SAFETY NEEDS

• Standardize safety protocols
• Assess and mitigate threats
• Coordinate emergency preparedness
• Ensure compliance with regulatory and insurance requirements

CENTRALIZED OVERSIGHT OF SYSTEMS AND TECHNOLOGY

• Oversee integration, administration, and strategic planning for technologies including, but not limited to access control, panic buttons, video surveillance, intrusion detection, mass notification, building automation and emergency systems. Ensure all systems are maintained, evaluated for effectiveness, and scaled appropriately with County growth

OPERATIONAL RISK MANAGEMENT

• Conduct risk assessments, create incident response protocols, and serve as the liaison with law enforcement, emergency services, County risk management, and insurance providers for physical security vulnerabilities, workplace violence prevention, natural disaster preparedness, and incident response readiness

COMPLIANCE, REPORTING, AND POLICY DEVELOPMENT

• Ensure County meets and maintains OSHA, ADA, NFPA, L&I, and DHS facility standards, industry best practices for physical and occupational safety, and thorough documentation for audits, inspections, and claims
• Develop and enforce policies across all sites, lead staff training, and maintain incident logs and compliance records

COST EFFICIENCY AND ACCOUNTABILITY

• Reduce reliance on external contractors for assessments and audits
• Improve preventative maintenance and system uptime 
• Enhance staff accountability through internal training and oversight
• Single point of contact for managing crises and large-scale initiatives 

STRATEGIC ROLE IN LONG-TERM COUNTY OPERATIONS

• Advice on facility design and renovation from a security/safety perspective
• Oversee sustainability initiatives tied to building operations, such as fire drills, active shooter, and shelter in place procedures

STREAMLINED OPERATIONS ACROSS ALL COUNTY SITES

• Unify and standardize operational procedures across all facilities by overseeing AED’s, fire extinguishers, sprinkler systems, elevator inspections, and first aid kits
• Assist in scheduling, and optimizing maintenance/safety inspections

RESPONSIVENESS AND INCIDENT MANAGEMENT

• Develop and maintain incident response plans and serve as the liaison during emergencies

STRATEGIC OVERSIGHT OF SECURITY AND SAFETY SYSTEMS

• Ensure all security and safety systems (ie, alarms, cameras, access controls, etc.) are maintained, upgraded, and utilized to their full potential
• Ensure systems are integrated across locations, minimizing blind spots, and enhancing operational control

RISK AND LIABILITY EXPOSURE

• Proactively manage compliance with safety regulations, codes, and risk assessments
• Keep all safety-related documentation up-to-date and support the County’s insurance and risk management efforts with clear, traceable protocols

SUPPORT FOR FACILITIES STAFF

• Provide training, guidance, and resources for maintenance staff and facility supervisors regarding emergency procedures, safety protocols, and proper equipment use
• Serve as a central resource for workplace safety education, drills, and hazard reporting

PROJECT PLANNING AND CAPITAL INVESTMENT

• Integrates safety and security into renovation and construction planning
• Support budgeting for new equipment and technologies by assessing needs, return on investment, and vendor selection

INTERDEPARTMENTAL COLLABORATION

• Serve as the Facilities Department representative in cross-functional efforts with IT, Emergency Services, HR, and external contractors or vendors

MINIMUM EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Security Management, Occupational Safety, Criminal Justice, Business Administration, or related field (Master's preferred)
• 8-10+ years of experience in corporate security, safety, and/or operations management
• Nationally recognized Safety, Security, and Health Certifications (CPP, PSP, FEMA ICS/NIMS, CBCP, CPTED) preferred
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

1. Experience in enterprise-level environments with multi-site and global operations preferred
2. Proven experience in crisis management and business continuity planning
3. Experience in security systems coordination, including key and card access management
4. Knowledge of security systems, infrastructure, and maintenance
5. Experience in developing policies and procedures related to security functions
6. Strong problem-solving and data analysis skills
7. Excellent communication and coordination abilities to work with various campus partners and external contractors/vendors
8. Ability to handle sensitive situations requiring discretion and confidentiality
9. High degree of discretion and confidentiality required
10. Must possess the confidence to make critical decisions to implement safety/security procedures that will prevent unauthorized access to government facilities or information
11. Proven experience in developing and delivering safety-related technical training, SOPs, and compliance programs
12. Analytical mindset with a focus on problem-solving and continuous improvement
13. Strong leadership and mentoring skills; experience managing contractors, vendors, and facility projects
14. Proficient in using technology and specialized equipment for conducting safety and security inspections and assessments
15. Experience working across multiple sites, influencing various levels of management, and delivering improved performance
16. Proficient with technology and the use of safety systems and software
17. Strong understanding of security and safety protocols and willingness to lead safety/security initiatives
18. Working knowledge of safety-related programs and the basics of risk management as it relates to government
19. Ability to work effectively with several levels of government officials, agencies, private foundations, staff, and the public
20. Skill in the operation of various computer programs, including Microsoft Word, Excel, and Outlook
21. Ability to collect, compile, and analyze data
22. Considerable knowledge of correct English, spelling, and punctuation
23. Ability to communicate effectively, both orally and in writing
24. Ability to coordinate several projects simultaneously, maintain project schedules, and consistently meet deadlines
25. Ability to adhere to all County policies and procedures, and appropriately engage services provided by other County departments
26. Ability to analyze problems and communicate with the public, staff, and other department heads in a prompt and courteous manner
27. General knowledge in financial accounting practices gained through work experience and the County's preferred practices
28. Ability to type accurately and to compose effective correspondence
29. Ability to handle stress
30. Physical presence in the Facility is required
31. Possess a valid Pennsylvania driver’s license and must be able to operate County vehicles

PHYSICAL DEMANDS:

Ability to sit and stand for extended periods. Work involves sitting, standing, walking, talking, hearing, and using hands to handle and feel objects, tools, or controls. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must have the ability to lift and/or move objects up to 25 lbs. The manager may be required to inspect work sites in all extreme weather (hot and cold). The inspections may be for extended periods.  The incumbent must be able to operate a County vehicle (automobile or truck). May occasionally wear heavy/hot protective gear (safety vest, hard hat, hearing and eye protection, masks, and steel-toe shoes). Able to work extended shift(s) during a Facilities Emergency. 

WORKING ENVIRONMENT:

Position requires work in both normal office and construction or maintenance environments. The position involves frequent travel throughout Berks County. Work may be performed in noisy areas, small spaces, and dirty conditions. May experience extremes of heat and cold during normal workdays. Able to work extended shift(s) as needed, including but not limited to Facilities Emergency. 

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position, and may be changed where appropriate.