Telecommunicator Trainee
Job Title:
Telecommunicator TraineeCounty Name:
Bedford County
POSITION SUMMARY:
As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software to accurately document information.
EXAMPLES OF WORK: (Illustrative Only)
Applicant may be required to do additional training and recertifications
REQUIRED QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
This job description does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by the Board of Commissioners. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.
As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software to accurately document information.
EXAMPLES OF WORK: (Illustrative Only)
- Answer emergency 911, seven-digit phone, and radio calls.
- Ability to dispatch fire, police, and/or EMS services, utilizing department standard operating procedures (SOPs).
- Operate telecommunications equipment and computer systems in accordance with regulations set forth by the FCC and other agencies.
- Completing dispatching reports, ensuring accuracy and following guidance set forth by SOPs.
- Conduct accurate data entry into various software during and after a call.
- Complete continuing education (CEU) requirements on a rolling basis as a requirement by regulatory agencies.
- Work with, and coordinate communications with a variety of agencies, including but not limited to:
- Law Enforcement Agencies
- Fire Departments
- Rescue Services
- State Agencies
- Social Services
- Complete all of the following requirements, including but not limited to:
- 16-hour Emergency Fire Dispatch class
- 16-hour Emergency Medical Dispatch class
- 16-hour Emergency Police Dispatch class
- HazMat R&I
- CLEAN certification
- TDD/TTY operations
- CPR
- Emergency Telecommunicator/Dispatcher PEMA certification
- NIMS 100 & 700
- TERT
Applicant may be required to do additional training and recertifications
REQUIRED QUALIFICATIONS:
- Highschool diploma or GED
- Ability to type a minimum of 25 words per minute
- Prior experience in one of the following:
- Dispatching, telecommunications, emergency services, customer service
- Ability to sit or stand for long periods of time
- Phone, computer, and customer service experience
- Able to effectively handle high-stress situations
- Ability to multitask and prioritize work responsibilities
- Open availability to shifts
- Knowledge of local geography
PREFERRED QUALIFICATIONS:
- Associates degree
- One year experience in one of the following:
- Dispatching, telecommunications, emergency services, customer service
- Prior experience working with Computer Aided Dispatching Systems (CAD)
- First Aid certifications, telecommunications/dispatching certifications, NIMS/ICS certifications
This job description does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by the Board of Commissioners. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.
Posting Date:
Thursday, April 16, 2026
Expiration Date:
Thursday, April 30, 2026
Contact Name:
Ronda Clevenger
Address:
200 South Juliana St
Bedford, PA 15522
Phone:
(814) 623-4807