County: Lancaster

Job Description

Position Summary JOB SUMMARY This position assists the IT Help Desk in PC, laptop, and printer troubleshooting and repair, deployments, software installations, and step-by-step problem resolution. REPORTING RELATIONSHIPS Reports to Customer Service Manager ESSENTIAL JOB FUNCTIONS Uninstall/reinstall basic PC applications Troubleshoot and repair printers Repair PC hardware Troubleshoot Windows Operating System issues Follow asset management policies and procedures Handle straightforward and simple problems, using remote access tools when possible Follow the established service level agreements, properly update work orders, and enter work order resolutions OTHER SPECIFIC TASKS OR DUTIES Perform other duties and assignments as required MINIMUM QUALIFICATIONS Associate degree in computer science, information systems or equivalent experience Candidates must be able to pass a criminal background check KNOWLEDGE, SKILLS AND ABILITIES Ability to perform a variety of tasks, possess strong organizational skills and attention to detail; and the ability to maintain flexibility to multitask as needed Ability to communicate effectively with customers, peers, and policy-making bodies within the County Ability to maintain 100% customer focus when providing IT services Working and troubleshooting knowledge of Microsoft desktop operating systems, Microsoft Office products (Outlook, Word, Excel and PowerPoint); and possess the computer skills to learn software programs quickly Knowledge of PC hardware components Knowledge of printer hardware components, typically HP products REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES A valid driver's license is required. Since local travel is called for on a daily basis, the ability to operate and drive a vehicle is required. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Operate standard office equipment Sitting for periods of time in an office environment Moving computers and monitors Lifting up to 30 pounds Local travel daily

Deadline Date: Wednesday, May 22, 2019

More Information

Contact

Brian Koenig

BKoenig@co.lancaster.pa.us

150 N Queen St Lancaster, Pa. 17603

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