Claims Department

Mission Statement | Staff Contact Information
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Mission Statement

CCAP Insurance Programs Claim Department is committed to providing excellent claims service to members of CCAPs insurance and member service programs. The Department will use every resource to provide timely payments of proper amounts of funds to restore a loss, whether suffered by a member itself or others to whom the member is legally or ethically bound to compensate.

This includes:

• Investigation of claims in a timely manner
• Evaluation of the available coverage provided to the member
• Determination of the proper total cost to make the member whole, including establishment of long term claims reserves
• Claims reduction activities to reduce fraud
• Selection of appropriate defense counsel
• Efficient and effective management of litigation related claims
• Accurate data collection and management to provide members with  information about their loss history
• Provision of reports to appropriate insurers and reinsurers

If a CCAP Insurance Program elects to utilize a third party administrator for claims administration services, the CCAP Claims Department will serve to oversee the quality of services provided to the members of that program.

Staff Contact Information

Dave Harman, SCLA	Claims Manager
Marian Mark	Claims Representative I
Cathy Hoffman	Claims Administrative Assistant
Patty Ensminger, SCLA	Claims Representative III
Teresa Isabella	Claims Representative III
Donna Lyter	Claims Representative II
Nancy Witaconis	Claims Representative II
Peggy Ibaugh	Claims Administrative Assistant
John Feather	Database/Insurance Applications Specialist
Jon Buehler	Claims Representative

For more information contact Dave Harman, Claims Manager at CCAP Insurance Programs at (800) 895-9039.